Reward Card FAQ
1

How do I receive my reward?


Rewards are distributed quarterly, based on your individual start date in the program. You can view your weigh in calendar on your Weigh and Win account. Participants who earn cash rewards will receive an email with instructions to claim their reward. You can also access this information on your Weigh and Win account. The information included in the instructions includes a PIN and unique web link. There is the option to receive a virtual or physical card. If/when rewards are earned in subsequent quarters, a new digital reward will be generated and you will be notified accordingly.

2

How do I claim my reward?


Your reward card link and pin can be found on your Weigh and Win account and in the notification email. Click the unique reward card link from your email or the ‘Manage Rewards’ button on your Weigh and Win account. You will be prompted to enter your pin. Click on the link displayed under “Redemption Instructions” to select your reward. This is where you can choose between a digital or physical reward card. A reward must be claimed in 90 days. All rewards expire within 6 months of being generated. A video of this process can be accessed here

3

How can I use my digital reward?


You will be given a reward card number with a CVV and expiration date. You can manually enter this card for any online purchases or print off and bring to a physical store where they can manually enter your card information.

4

If I choose a physical card, how long will it take to arrive?


Your physical card, if selected as preference, should arrive in the mail in 7-10 business days. You will receive a confirmation email from our card vendor once your card has been mailed out.

5

What if I lose my physical card?


Call Online Rewards at 1-877-325-8444. A representative is available from 8am-6pm CT.

6

How do I check my card balance and transactions? Where do I find my card number?


Click on your unique reward card link from your email, or the ‘Manage Rewards’ button on your Weigh and Win account. You will be prompted to enter your pin. After entering your pin, you’ll be sent a verification code to the email you provided when you selected your reward preference. After entering the verification code, you’ll be able to view your card information, card balance, and transactions.

7

When do my rewards expire?


A reward must be claimed in 90 days. All rewards expire after 6 months from issue date.

8

Is there a way to combine card balances?


There is no way to combine your rewards. A new digital reward will be generated every quarter you earn a reward. You can create a Digital Wallet to have all your rewards and balances available in one place.

9

How do I create a Digital Wallet?


You can store all your rewards in one place by creating a Digital Wallet. Click on the ‘Secure Payment’ button below your card details. Create a username and password for your Digital Wallet and follow the account creation prompts. Once an account is created, you can add a new reward by clicking the "Secure Payment" button and logging into your Digital Wallet with the username and password you created. A video of this process can be accessed here.